Effective date: April 9, 2026 | Last updated: April 9, 2026
In these Terms of Service ("Terms"), the following definitions apply:
By accessing or using the Platform, you agree to be bound by these Terms, our Privacy Policy, our Refund Policy, and our Cookie Policy, all of which are incorporated by reference. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity. If you do not agree, you must not use the Platform.
To use the Platform, you must create an Account by providing accurate, current, and complete information. You are solely responsible for:
You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an Account. We reserve the right to refuse registration or cancel Accounts at our discretion.
You agree not to use the Platform or any Product to:
We reserve the right to investigate and take appropriate action, including suspension or termination of your Account, for any violation of this section.
CloseBot and FixFlow send automated SMS messages, emails, and other communications to your End Customers on your behalf. By using these Products, you represent, warrant, and agree that:
OperantOS provides the communication infrastructure but is not the sender of record. You are the sender, and you bear full legal responsibility for the content and recipients of all messages sent through the Platform. We may suspend your messaging capabilities immediately if we detect or receive complaints about non-compliant messaging.
Your Data, Your Ownership. You retain all ownership rights to your User Content. We process your data solely to provide and operate the Products you have subscribed to. By using the Platform, you grant us a limited, non-exclusive license to process your User Content for the purpose of delivering the service.
We Do Not Sell Your Data. We will never sell, rent, or trade your personal information or business data to third parties.
Aggregated and Anonymized Data. We may use aggregated, anonymized data derived from Platform usage to generate industry benchmarks, improve our Products, and publish general insights (for example, average estimate close rates by trade category). This data cannot be traced back to you or your business.
Data Processing Role. When you use the Platform to process data about your End Customers, we act as a data processor on your behalf. You remain the data controller and are responsible for ensuring you have a lawful basis to collect and process your End Customers' information.
The Platform uses artificial intelligence to generate content, categorize data, draft communications, and provide business insights. You acknowledge and agree that:
The Platform connects to third-party services to deliver its functionality. Current integrations include:
These third-party services are governed by their own terms of service and privacy policies. We are not responsible for:
If a third-party integration becomes unavailable or changes in a way that materially affects a Product, we will make reasonable efforts to notify you and find alternatives, but we cannot guarantee uninterrupted integration availability.
Subscription Plans. OperantOS Products are offered on a monthly subscription basis, billed in Canadian Dollars (CAD). Current pricing is displayed on our website and may change with 30 days' notice.
Free Trial. New accounts receive a 14-day free trial with access to Product features. No credit card is required during the trial. At the end of the trial, you must select a paid plan to continue. If no plan is selected, your Account will be suspended and your data retained for 30 days before permanent deletion.
Auto-Renewal. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. By subscribing, you authorize us to charge your designated payment method on a recurring basis.
Taxes. All fees are exclusive of applicable taxes (HST, GST, PST, or sales tax), which will be added at checkout based on your location.
Refunds. We offer a 30-day money-back guarantee on all Products. CloseBot subscribers are also eligible for our close-rate guarantee. Full details are available in our Refund Policy.
Platform Ownership. The Platform, including its software, design, logos, user interface, algorithms, and underlying technology, is the exclusive property of OperantOS and is protected by Canadian and international intellectual property laws. These Terms grant you only a limited, revocable, non-exclusive right to use the Platform in accordance with these Terms.
User Content Ownership. You retain all ownership rights to the inputs you provide and the outputs generated on your behalf. We do not claim ownership of your User Content.
Feedback. If you provide suggestions, ideas, or feedback about the Platform, you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to you.
THE PLATFORM AND ALL PRODUCTS ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT RESULTS OBTAINED WILL BE ACCURATE OR RELIABLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPERANTOS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR USE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED CANADIAN DOLLARS ($100 CAD), WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless OperantOS, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising from:
Termination by You. You may cancel your subscription at any time from your dashboard settings or by contacting [email protected]. Your access continues until the end of the current billing period. After your plan expires, your data is retained for 30 days before permanent deletion.
Termination by Us. We may suspend or terminate your Account immediately if:
Data After Termination. Upon termination, your right to use the Platform ceases immediately. We retain your data for 30 days after termination to allow you to export it. After 30 days, all data is permanently deleted except where retention is required by law (for example, billing records retained for 7 years per CRA requirements).
Survival. Sections that by their nature should survive termination (including Intellectual Property, Warranty Disclaimer, Limitation of Liability, Indemnification, and Governing Law) will survive.
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You irrevocably submit to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada, for any dispute arising out of or in connection with these Terms.
Informal Resolution. Before initiating formal proceedings, you agree to contact us at [email protected] to attempt to resolve any dispute informally. We will make good-faith efforts to resolve the dispute within thirty (30) days.
Binding Arbitration. If not resolved informally, either party may elect binding arbitration administered under the ADR Institute of Canada's Arbitration Rules. The arbitration shall be conducted in English in Ontario by a single arbitrator. The arbitrator's decision is final and binding.
Class Action Waiver. Disputes will be conducted only on an individual basis, not in a class, consolidated, or representative action.
We target 99.5% uptime measured monthly, excluding scheduled maintenance. This is a target, not a guarantee. We do not provide a formal SLA with financial remedies. The Platform may be temporarily unavailable due to maintenance, third-party outages, or force majeure events.
We may update these Terms at any time. For material changes, we will provide at least 30 days' notice by email and by posting updated Terms with a revised date. Your continued use after changes take effect constitutes acceptance. If you disagree, you must stop using the Platform and cancel your Account before the changes take effect.
If any provision of these Terms is held invalid or unenforceable, it shall be modified to the minimum extent necessary or severed. The remaining provisions continue in full force and effect.
These Terms, together with the Privacy Policy, Refund Policy, and Cookie Policy, constitute the entire agreement between you and OperantOS regarding the Platform and supersede all prior agreements. No waiver of any provision shall be deemed a continuing waiver.
Questions about these Terms? Contact us at: